This is the Privacy Notice of BANCARD. In this document, “we”, “our”, or “us” refer to BANCARD GROUP LTD.

We are registered in UK under company number 10160037.

Our registered office and all contact details are available on our “Contact Us” page on this Website.


This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of this notice, “process” means collect, store, transfer, use or otherwise act on information.

We regret that if there are one or more items indicated below which you are not willing to accept, your only recourse is to leave our Website immediately.

We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our Website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you about the processing and control of your personal data. We do this by preparing this notice and having it available on our Website.

Expect as set out below, we do not share, or sell, or disclose to a third party, any information collected through our Website.

How we process your information

There are six defined bases under which we process different categories of your personal information, and to notify you of the basis of each category. If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data. If the basis changes then, if required by law, we shall notify you of the change and of any new basis which we have determined that we can continue processing your information.

Information we process because we have got a contractual obligation with you

When you create an account on our Website or agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under the contract we must process the information you give to us. Some of this information may be personal information.

We may use it to:

  • Verify your identity for security purposes
  • Sell products to you
  • Provide you with our services
  • Provide you with suggestions and comments about our services, products and how to obtain the most from our Website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Furthermore, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue processing this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our Website or ask us to provide you more information about our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message b y e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in general way and use it to provide class information, for example to monitor the performance of a particular page on our Website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us via email at However. If you do so, you may not be able to use our Website and/or our services further.

Information we process because we have an obligation

We are to the law as everybody else. Sometimes we must process your information to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have got the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific use of information you provide to us

Review your e-mail messages

Our Website allows you to send us an e-mail about us and our services and products. We do store it, and we reserve the right to use it in the future in any way we decide.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete your e-mail with your personal information that you have sent to us. You can make a request by contacting us at

Information about your method of payment

Payment information is never taken by us or transferred to us either through our Website or otherwise. When it comes to online payments, they are processed after you are transferred to a secure page on the website provided by our merchant service providers. Even if that page may be branded to look like a page on our Website, it is indeed controlled by others than us. Any other payment is processed via bank wire transfer and we retain all information for our internal use only.

Sending a message to us

When you contact us through our Website or via e-mail, we collect the data you have given to us to reply with the information you requested.

We record your request and our reply to increase the efficiency of our business activities.

We keep personally identifiable information associated with your message, such as your name, e-mail address and any information you indicated on your e-mail and its attachments, if any, so as to be able to track our communications with you to provide a high quality service as we endeavor to do at all times.


When we receive a complaint, we record all the information you have given to us and we use the information to resolve your complaint.

If your complaint reasonably requires us to contact some other individuals, we may decide to give to that other individuals some of the information contained in your complaint. We do this as seldomly as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other individual.

Affiliate and any business partner information

This information is given to us by you in your capacity as an affiliate of ours or as a business partner or in any way a trusted contact. It allows us to recognise visitors that you have referred to us. It also includes information that allows us to transfer credits to you about the referral. The information is not used for any other purpose. We undertake to preserve the confidentiality of the information and of the terms of our relationship. We expect any affiliate or partners to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our Website


When it comes to Cookies and how we use them, please, visit our Cookie Policy page.

Disclosure and sharing of your information

Information we obtain from third parties

We do not disclose your personal information to any third party, except when under obligation to do so.

Credit reference

To assist in combatting fraud, we may share information with credit reference agencies and similar financial institutions, so far as it relates to client or customers payments to us.

Data may be processed outside the European Union

Our Website is hosted in Europe.

We may also use outsourced services in countries outside the European Union and/or outside UK from time to time in other aspects of our business.

Accordingly, data obtained within the UK or any other country could be processed outside the European Union and/or outside UK.

Access to your own information

Access to your personal information

You can request us to update your personal information that we hold about you by sending us an e-mail and/or accessing your account on our Website, if you have got one.

You can request a copy of the information we hold about you by sending us an e-mail or visiting your account on our Website and reviewing them as originally registered and subsequently edited.

We will endeavor to reply to all e-mail messages and/or requests within the shortest possible delay.

Removal of your information

If you wish us to remove personally identifiable information from our Website, you may contact us at Please, note that the removal may limit the service we can provide to you.

Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is an important step to safeguard your information.

Other matters

Use of site by children

We do not sell products or provide services for purchase by children, nor do we market to children.

If you are under 18, you may use our Website only with consent from a parent or guardian.

How you can complain

If you are not happy with our privacy policy or if you have any complaint then you should tell us by e-mail at our address

If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

If you are in any way dissatisfied about how we process your personal information, please, let us know by sending us an e-mail at for us to remedy in full respect of the rules in force.

Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  • To provide you with the services you have requested;
  • To comply with other law, including for the period demanded by our tax authorities;
  • To support a claim or defence in any venue.

Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, please, let us know for us to remedy as promptly as possible.

It is ultimately your choice as to whether you wish to use our Website.

Review of this privacy policy

We may update this privacy notice from time to time, as necessary. The terms that apply to you are those posted here on our Website on the day you use our Website. You are welcome to take a copy for your records. Please, think about the environment before printing on paper. We suggest you use recycled paper if printing cannot be avoided.

If you have any comment or question about our privacy policy, please, contact us.